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Return & Exchange Policy

 

We will accept an exchange within 7 days from the order date. All exchange items must be new, unused and in complete original packaging box.

Only a one-time exchange is allowed. Customer is required to top up the price difference if the replacement item is of a higher value than the original item. There is no refund if the replacement item is of a lower value than the original item.

Please note that return for refund will NOT be accepted.

Requirements for Return & Exchange:

• Must include a valid original purchase order number from www.spigen.com.sg. Purchases made outside of our website must contact respective seller for returns.
• Exchange products must be in their original packaging without any missing contents.
• Return shipping fee is at buyer's cost unless stated otherwise by our support team.
• Customer will be given an Exchange Product—shipping & handling fees will NOT be refunded.

*Recommended: We suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. We are not liable for lost or stolen return packages during transit/delivery *Please Note: All Sale and Promotional Items are not eligible for Exchanges.